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Mike Bombard
Mike Bombard

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Published in Virima

·Feb 8, 2021

What are the differences between Configuration Management and IT Asset Management

This article was originally published here on July 24, 2019. IT asset management (ITAM) and configuration management are both useful practices that can benefit any organization using IT. Both of these practices are concerned with the management of IT assets, but focus on different things. Configuration management can exist without…

Cmdb

6 min read

Cmdb

6 min read


Published in Virima

·Feb 8, 2021

Service Desk versus Help Desk: What’s the difference?

This article was originally published here on January 23, 2021. Some people think that an IT service desk is the same thing as an IT help desk. It isn’t, as I’m going to explain. Sure, there are some similarities, but there are also many differences. …

Itsm

7 min read

Service Desk versus Help Desk: What’s the difference?
Service Desk versus Help Desk: What’s the difference?
Itsm

7 min read


Published in Virima

·Feb 8, 2021

An introduction to enterprise service management

This article was originally published here on January 23, 2019. When enterprise service management is the subject, the discussion almost always veers quickly toward technology and vendors. But success here requires more than just the best available technology. Service management begins with business processes Great service management technologies are designed, selected, and implemented with one overarching…

4 min read

An introduction to enterprise service management
An introduction to enterprise service management

4 min read


Published in Virima

·Jan 7, 2021

Virima adds new features to ITAM asset discovery tool

This article was originally published here on December 05, 2017. Virima Technologies, an innovator in data center transformation (DCT) and IT operations management (ITOM), continues to help enterprises take the guesswork out of managing today’s complex IT environments with the addition of two significant features to Virima, its enterprise-level ITAM…

2 min read

Virima adds new features to ITAM asset discovery tool
Virima adds new features to ITAM asset discovery tool

2 min read


Published in Virima

·Jan 7, 2021

What are the weak links in your IT services?

This article was originally published here on February 24, 2016. IT services consist of many components — some you own and others you obtain from 3rd parties. Like a chain that is only as strong as its weakest link, your services are only as strong as your weakest components. To…

Itsm

4 min read

What are the weak links in your IT services?
What are the weak links in your IT services?
Itsm

4 min read


Published in Virima

·Jan 7, 2021

Do your change management tools alert you to unplanned changes?

This article was originally published here on February 24, 2016. Change management is great — funneling changes through a common set of processes to ensure the proper reviews occur and your CMDB is updated; however, how do you know what your change management process is missing? It’s the proverbial question…

Configuration Management

3 min read

Do your change management tools alert you to unplanned changes?
Do your change management tools alert you to unplanned changes?
Configuration Management

3 min read


Published in Virima

·Jan 6, 2021

Incident management: Communication best practices

This article was originally published here on December 05, 2017. Major incidents are a normal part of business, particularly for companies with a large dependency on technology and data. When major incidents happen, business processes, the ability to deliver products and services to customers and/or the ability to ensure the…

Itsm

4 min read

Incident management: Communication best practices
Incident management: Communication best practices
Itsm

4 min read


Published in Virima

·Jan 6, 2021

Your guide to effective risk management for ITAM security

This article was originally published here on December 05, 2017. Loss of company assets and employee devices can be frustrating, but when missing or stolen devices appear on your company network, the situation can become scary. If a hacker wants to access an open enterprise like a hospital from a…

Discovery

3 min read

Your guide to effective risk management for ITAM security
Your guide to effective risk management for ITAM security
Discovery

3 min read


Published in Virima

·Jan 5, 2021

Using data visualization to assess the impact of an incident, so you can resolve incidents quickly

This article was originally published here on October 24, 2019. IT Asset Management Tools are a must! Incidents in your IT environment happen every day. Some are minor issues impacting a single user or a small group while larger incidents can impact an entire business function or your entire company…

Itsm

3 min read

Using data visualization to assess the impact of an incident, so you can resolve incidents quickly
Using data visualization to assess the impact of an incident, so you can resolve incidents quickly
Itsm

3 min read


Published in Virima

·Jan 4, 2021

IT asset discovery: Analyze your critical IT assets

This article was originally published here on December 05, 2017. The IT asset discovery phase is the critical first stage of a data center transformation project. In a complex environment, this phase can last months, particularly if performed manually. But businesses are not static. “Doesn’t the IT department already know…

3 min read

IT asset discovery: Analyze your critical IT assets
IT asset discovery: Analyze your critical IT assets

3 min read

Mike Bombard

Mike Bombard

1 Follower

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