This article was originally published here on January 23, 2021. Some people think that an IT service desk is the same thing as an IT help desk. It isn’t, as I’m going to explain. Sure, there are some similarities, but there are also many differences. …

This article was originally published here on January 23, 2019. When enterprise service management is the subject, the discussion almost always veers quickly toward technology and vendors. But success here requires more than just the best available technology. Service management begins with business processes Great service management technologies are designed, selected, and implemented with one overarching…

This article was originally published here on December 05, 2017. Virima Technologies, an innovator in data center transformation (DCT) and IT operations management (ITOM), continues to help enterprises take the guesswork out of managing today’s complex IT environments with the addition of two significant features to Virima, its enterprise-level ITAM…

This article was originally published here on February 24, 2016. IT services consist of many components — some you own and others you obtain from 3rd parties. Like a chain that is only as strong as its weakest link, your services are only as strong as your weakest components. To…

This article was originally published here on February 24, 2016. Change management is great — funneling changes through a common set of processes to ensure the proper reviews occur and your CMDB is updated; however, how do you know what your change management process is missing? It’s the proverbial question…

This article was originally published here on December 05, 2017. Major incidents are a normal part of business, particularly for companies with a large dependency on technology and data. When major incidents happen, business processes, the ability to deliver products and services to customers and/or the ability to ensure the…

This article was originally published here on December 05, 2017. Loss of company assets and employee devices can be frustrating, but when missing or stolen devices appear on your company network, the situation can become scary. If a hacker wants to access an open enterprise like a hospital from a…

This article was originally published here on October 24, 2019. IT Asset Management Tools are a must! Incidents in your IT environment happen every day. Some are minor issues impacting a single user or a small group while larger incidents can impact an entire business function or your entire company…

This article was originally published here on December 05, 2017. The IT asset discovery phase is the critical first stage of a data center transformation project. In a complex environment, this phase can last months, particularly if performed manually. But businesses are not static. “Doesn’t the IT department already know…